Terms and conditions
Welcome to Harmattannonsolovintage.com site (the “Site”), the official Harmattan online shop by Laura Zarelli.
The products for sale at www.harmattannonsolovintage.com (hereinafter referred to as the “website”) are sold and invoiced by Harmattan di Laura Zarelli, whose registered office is at the address Via Roma, 19 – 62019, in Recanati (MC), registered with the Macerata chamber of commerce (camera di commercio, industria, artigianato e agricoltura, c.c.i.a.a.) under economic and administrative index no. 185458 in the Company Register, Italian Fiscal Code ZRLLRA68E48F839K – VAT no. 03788521213.

Our Customer Care is at your complete disposal for any questions or should you need to receive further assistance.

• Customer care email: info@harmattannonsolovintage.com
• Telephone number: +39 0712413163
• WhatsApp number: +39 331 243 6635

From Monday to Friday, from 10:00 to 18.00.

GENERAL CONDITIONS OF SALE
Art. 1 – Acceptance of the general conditions of sale and conclusion of the contract

The contract stipulated between Harmattan di Laura Zarelli (hereinafter referred to as “Harmattan”) and the Customer (that is, the party or individual who makes the purchase on the website and commercial, business, or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by Harmattan. Should the order not be accepted, Harmattan shall, in any case, provide prompt notification to the client.

By placing an order through one of the available methods, according to the order form on the website (hereinafter referred to as the “order”), the client confirms that they have read all the information provided during the purchase process and confirms full acceptance of these general conditions (hereinafter referred to as the “conditions”).

Art. 2 – How to purchase
The products offered for sale by Harmattan are only those shown on the Harmattan website at the time any clients place the Order, according to their specifications, described in the relating relevant information pages.

However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only. They may not be wholly representative of the features of each product, possibly differing from the ones shown, for example, in colour and size (sometimes, it may happen following the type of browser and screen used to access the website and view the images).

To place an order, the client must fill in the complete relevant form on the website and send it over after carefully reading the conditions and the features of the product and/or products they intend to purchase.

Since these are used goods and/or antiques and collectables, the sales invoice will always be issued (according to the VAT Margin Scheme, governed by the articles 36 et seq. of the Italian Legislative Decree no. 41/1995).

Harmattan shall confirm the successful receipt of the order by replying via e-mail at the address specified by the client. Such confirmation message shall include a summary of the purchase conditions, following the applicable regulations, and the details provided by the client while placing the order so that the client may check those details and communicate any necessary corrections without delay.

 Art. 3 – Prices and Payment Methods
The prices shown on the website are inclusive of VAT. The customer shall always be informed in advance of any shipping or payment costs. They can find the information on the website or within the Conditions stated herein.

Customers may pay using the following methods:

– PayPal:

Customers may use Paypal according to Paypal’s specific conditions.

–                Credit card:

All the financial information such as the credit card number, the expiration date, and the CVV code are directly managed by the Companies whose systems deal with online payments and guarantee online transactions’ safety. Harmattan does not acquire and acknowledge any information concerning the credit card details. Thus, Harmattan cannot archive or store such information in any way. For this reason, Harmattan authorises the payment management platform to assist its own Customers. In the event that the due amounts, which the Client must pay, cannot be debited and the transaction is impossible, the selling procedure is automatically cancelled.

–                Bank transfer:

If the purchase of goods is carried out through bank transfer, the customer must send the evidence of the payment by e-mail to the customer care. The shipment will be made only after the bank transfer is transferred to and shown in the account held by Harmattan at the designated Bank.

Art. 4 – Shipping and Delivery of products and related expenses
The products purchased shall be shipped to the address specified by the Customer while placing the Order. The shipping occurs within 1-2 working days in Italy and within 1-4 working days in European and non-European countries. The delivery time is calculated starting from the date of acceptance of the order by Harmattan. The delivery expenses include the cost expressly specified on the Site before sending the Order. Harmattan reserves the right to accept or refuse a request for any delivery addressed beyond the territories of Italy or Europe. In any case, for any delivery outside the Italian borders, delivery expenses and delivery time may be subject to change.
Concerning requests for any delivery addressed to countries not belonging to the European Union, the consignee shall pay any customs import-related duty. Therefore, the client is advised to contact the country’s customs authorities under question beforehand to verify the costs and any restrictions on imports.
The delivery timescale stated by Harmattan (within 48/72 hours in Italy – within 5/7 days working days in Europe and all over the world) must be considered for guidance only. Any delay – which translates in any delivery carried out through spread deliveries – does not justify the Client to reject such delivery and claim for subsequent damages or compensation.

At the time of delivery, the client shall be required to check that:

• the number of packages delivered corresponds to the number shown on the delivery note.
• the packaging is intact, not damaged, or wet or spoiled, including the materials used for sealing (adhesive tape or metallic strapping).

Any damage to the packaging and/or product or any lack of correspondence relating to the number of packages, or any details must be notified immediately by indicating the nature of the problem on the delivery note of the product, which shall be returned to the carrier.

According to the methods set out in this document, any problems concerning the physical integrity, correspondence or completeness of the goods received must be notified within 7 days, as of the delivery date.

Art. 5 – Liability
Harmattan does not take on any liability concerning any damage or inefficiency that is due to any circumstances falling under acts of force majeure (i.e., accidents, explosions, fire, strikes or protests and/or lockouts, earthquakes, floods, and any other similar events), which fully or partially prevent the agreement to be fulfilled within the expected timescale. Harmattan does not take on liability against any contractual party concerning damages, losses, and expenses incurred as a result of a failure to execute the agreement for any of the abovementioned reasons whatsoever, being the consumer only eligible to the repayment of the price paid. Furthermore, Hartman is not deemed liable for any fraudulent or illegal use any third party could do when using credit cards or other payment methods when paying for the products purchased. Harmattan does not acquire or acknowledge the purchaser’s credit card number during the entire online purchase procedure since a secured connection opens while paying. Such a number is directly communicated to the Financing Institute that manages the service. As requested by the direct banking system, which authorises the payment through credit card, Harmattan can ask for a copy of the front and back of the credit card, and proof of identity (ID card or any other personal document attesting the Client’s identity) that must be sent to the address info@harmattansolovintage.com 

Art. 6 – Obligations of the Purchaser
Once the purchase procedure is finalised, the Consumer undertakes to print and store these general conditions – which they already reviewed and accepted since it is a mandatory step when purchasing an item – as well as the product’s specifications under consideration. All the above is intended to fulfil in full the provisions stated in Articles 3 and 4 of the Legislative Decree no. 185/1999. 8.1.

It is strictly forbidden to the purchaser to enter false, invented, and/or imaginary data and/or information when proceeding with the registration necessary to enable the procedure to execute this agreement and the further communications. The personal data and e-mail address must exclusively be the Customer’s details; therefore, they must not belong to third parties or fantasy subjects. Furthermore, it is expressly forbidden to proceed with a double registration for one single person or to sign up a third party. Harmattan reserves the right to initiate legal proceedings against any violation and misuse of such information in the interest of and for the safety of all the consumers.
The Client authorises the company Harmattan and undertakes to supply a copy of the valid proof of identity upon discretional request of the company itself. The failure to fulfil such a request to provide such documents authorises Harmattan to terminate the agreement due to non-performance executed by the purchaser. The Client releases the company Harmattan from any liabilities arising from issuing improper fiscal documents due to mistakes relating to data supplied by the Client, being the Client the liable person for entering valid personal information.

Art. 7 – Right to cancel

Under Art. 52 of the Legislative Decree 206/2005, as amended by the Legislative Decree 21/2014, the customer may withdraw from these conditions and, therefore, from the purchase agreement, for any reason, without stating any reason and without incurring any penalty, within fourteen (14) working days as of the date of receipt of the order (30 days for the USA).

To exercise their right to cancel, the Client must send Harmattan a notification concerning such matter within the stated terms using the following certified email address (PEC) laurazarelli@pec.it or sending a registered letter with return receipt addressed to Harmattan di Laura Zarelli, Via Roma, 19 – 62019 Recanati (MC) (the postmark date on the registered letter shall be proof of dispatch).

To exercise the right to withdraw, the customer must send Harmattan a notification e-mail to this effect within the deadline indicated to info@harmattannonsolovintage.com

If the customer chooses to exercise this right, they must return the products at their own expense to FiloBlu within 14 (fourteen) days as of their withdrawal (30 days for the USA).

The shipping address is as follows:

Harmattan by Laura Zarelli

Via Roma, 19

62019 Recanati (MC) – ITALY

The goods must be returned intact, complete in all their parts and in their original packaging (which includes protective envelopes and packaging), after being kept for the time strictly necessary to establish and verify their conditions, characteristics, and size; per regular diligence, there are no signs of wear or dirt and in compliance with the following requirements:

• the right to cancel may be applied to the purchased product as a whole; in fact, it is not possible to return only part of the purchased product (e.g., accessories, complementary items, etc.);
• to cancel, the product must be complete and returned in its original packaging, whole in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.).
• transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the client.
• until confirmation of receipt by the warehouse indicated by Harmattan is given, liability for transport shall be borne solely by the client.
• should the goods be damaged in transit, Harmattan shall notify the client so that the latter may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the client, at the same time as cancelling the request for termination; Harmattan shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made to return the goods.

Harmattan shall arrange to refund the client for the whole amount paid, net of shipping charges incurred, and any import-related customs duty paid, within 30 (thirty) days from the date of cancellation, by transferring the debited amount via the same payment method used by the client for the initial transaction, unless otherwise agreed. In any case, the client shall not bear any expenses incurred due to the mentioned refund. Harmattan may suspend the reimbursement until the returned product is received or until the client can prove product integrity and that the product has been properly delivered, whichever happens sooner.

In any case, the client shall forfeit the right to cancel should Harmattan discover any of the following:

• the returned product and/or its accessories, and/or its packaging are not intact.
• the product is provided without its external package and or the original internal packaging.
• the product is missing some of its integral parts and/or accessories.

Should the right to cancel be forfeited, Harmattan shall arrange to return the purchased product to the sender, debiting the shipping costs from them and the product’s price, if already refunded.

PLEASE NOTE: It is impossible to request an exchange or a refund of a customised product (according to any provision stated in Article 59, letter C of the Consumer Code).

Art. 8 – Warranty
All Products sold by Harmattan are covered by a 12 (twelve) month warranty pursuant to the Legislative Decree no. 24/2002 (each product sold on our online store is subject to a legal guarantee of conformity, as provided for by Article 128 et seq of the Consumer Code)

To use the warranty, the Customer must keep the invoice, or the payment receipt, together with the transport document, and shall report the defect promptly or in any case no later than 2 (two) months from its discovery, by sending a specific e-mail to Harmattan at the following certified email address (PEC) laurazarelli@pec.it or mailing a registered letter with return receipt addressed to Harmattan di Laura Zarelli, Via Roma, 19 – 62019 Recanati (MC) (the postmark date on the registered letter shall be proof of dispatch).

The warranty for lack of conformity will apply, provided that the relevant Product has been used correctly, in compliance with its intended use, and under the correct maintenance practices of antiques or old-timers.

If, according to any reason whatsoever, Harmattan is unable to return a Product under warranty (restored or replaced) to the Customer, or if the replacement is costly – also due to the uniqueness of the Product – Harmattan may proceed with the appropriate reduction of the price paid. This means that it will proceed with the refund of the entire amount paid together with the termination of the contract as a voucher or gift card to use on another product/other products for sale.

Suppose the implementation of the warranty requires the product to be returned. In that case, the client must return it in its original packaging, complete in all its parts (including packaging and any documentation and accessories).

It is not possible to request the replacement or refund of a customised Product unless the goods do not comply with the Order placed.

Please note: however, it should be noted that the objects offered for sale are, according to their nature, delicate things, which have already lived part of their shelf-life and, by virtue of this, we cannot know their precise future durability, even when they are used with extreme competence (e.g., woodworm).

Art. 9 – Termination of the Agreement and Express termination clause
Harmattan has the right to terminate the contract by simply notifying the Client with adequate and just reasoning. In such an event, the Client has the exclusive right to repay any sum already paid. The obligations the Client took on under Article 6 (Obligations of the Purchaser) and the guarantee of successful completion of payment, which the Client provides for through the means stated in Article 3, are essential. Thus, by express agreement, if the Client does not fulfil one of the obligations mentioned above, the Company shall execute the right to terminate the contract according to former Article 1456 of the Italian Civil Code, without any order of justice, and without prejudice to Harmattan’s right to take legal action for the payment of further damages.

 Art. 10 – Complaints and requests for information
Any complaint or request for information can be addressed to Harmattan at the following addresses:

• Customer care e-mail: info@harmattannonsolovintage.com
• Telephone number: +39 0712413163
• WhatsApp number: +39 331 243 6635

From Monday to Friday from 10:00 to 18.00.

Art. 11 – Privacy
Personal details collected when the order is placed shall be used by Harmattan solely to fulfil the requests expressly submitted by the client, under the European regulation 2016/679 and the privacy statement shown on this website. Any other use of said details shall take place only if the client provides their expressed consent.

Art. 12 – Applicable law
The contract for sale set out herein, and its performance shall be governed by Italian law. Although not expressly provided therein, these general conditions refer to the provisions of the Legislative Decree No. 206 of 6.09.2005. For any dispute between the parties regarding this contract, the Court of Macerata (MC) Italy will be the competent jurisdiction and venue, or the provisions provided for by the Consumer Code shall be valid, if deemed applicable.