Right to cancel
Underart. 52 f the Legislative Decree 206/2005 206/2005, as amended by the Legislative Decree 21/2014 21/2014the customer may withdraw from these conditions and, therefore, from the purchase agreement, for any reason, without stating any reason and without incurring any penalty, within fourteen (14) working days as of the date of receipt of the order (30 days for the USA).
To exercise the right to withdraw, the customer must send Harmattan a notification e-mail to this effect within the deadline indicated to info@harmattannonsolovintage.com laurazarelli@pec.itor A/R indirizzata a Harmattan di Laura Zarelli, Via Roma, 19 – 62019 Recanati (MC)(farà fede la data di spedizione della raccomandata stessa).
If the customer chooses to exercise this right, they must return the products at their own expense to FiloBlu within 14 (fourteen) days as of their withdrawal (30 days for the USA).
The shipping address is as follows:
Harmattan by Laura Zarelli
Via Roma, 19
62019 Recanati (MC)- ITALIA
The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), after being kept for the time strictly necessary to establish and verify their conditions, characteristics, and size; per regular diligence, there are no signs of wear or dirt and in compliance with the following requirements:
- the right to cancel may be applied to the purchased product as a whole; in fact, it is not possible to return only part of the purchased product (e.g., accessories, complementary items, etc.);
- to cancel, the product must be complete and returned in its original packaging, whole in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.).
- transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the clien
- until confirmation of receipt by the warehouse indicated by Harmattan is given, liability for transport shall be borne solely by the client.
- hould the goods be damaged in transit, Harmattan shall notify the client so that the latter may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the client, at the same time as cancelling the request for termination; Harmattan shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made to return the goods.
Harmattan shall arrange to refund the client for the whole amount paid, net of shipping charges incurred, and any import-related customs duty paid, within 30 (thirty) days from the date of cancellation, by transferring the debited amount via the same payment method used by the client for the initial transaction, unless otherwise agreed. In any case, the client shall not bear any expenses incurred due to the mentioned refund. Harmattan may suspend the reimbursement until the returned product is received or until the client can prove product integrity and that the product has been properly delivered, whichever happens sooner. In any case, the client shall forfeit the right to cancel should Harmattan discover any of the following: the returned product and/or its accessories, and/or its packaging are not intact.
he product is provided without its external package and or the original internal packaging.
- the returned product and/or its accessories, and/or its packaging are not intact.
- the product is provided without its external package and or the original internal packaging.
- the product is missing some of its integral parts and/or accessories.
Should the right to cancel be forfeited, Harmattan shall arrange to return the purchased product to the sender, debiting the shipping costs from them and the product’s price, if already refunded.
PLEASE NOTE: It is impossible to request an exchange or a refund of a customised product (with explicit letters requested by the customer, etc.).